465 Managing Diversity: Developing an Inclusive Work Environment and Culturally Relevant Human Services

Registration Open

The Addiction Technology Transfer Center of New England, funded by the Substance Abuse and Mental Health Services Administration (SAMHSA), Center for Substance Abuse Treatment (CSAT) in colaboration with the Brown University Distance Learning Program, is offering a credited, on-line course on developing an inclusive work environment and culturally relevant human services.

Cultural Competence is a growing professional practice within the United States. Federal, state, local, and non-governmental agencies are recognizing that the significant changes in demographics have fostered a paradigm shift in our understanding and practice of providing health and human services to culturally diverse communities and consumers. In essence it is a process by which organizations and their staff understand culturally diverse communities and clientele within the context of their life experiences and utilize said information as an asset to deliver best practices to all those accessing their services. Thus, it is paramount that administrators and staff alike of health and human service organizations’ initiate a process to assess, evaluate, and develop strategic planning activities that guide their delivery and performance systems. This course has been designed to enhance administrators and managers diversity and cultural competency leadership skills. Administrators and managers will be engaged in reading assignments and hands-on activities that will assess and evaluate their roles and responsibilities for fulfilling their agency’s goals for developing and sustaining an inclusive work environment and the delivery of culturally relevant services.


Deoshore Haig has twenty years of experience working with culturally diverse communities and managing human service programs. As an independent consultant, Ms. Haig services include designing and facilitating cultural skills, diversity, and competency training, health prevention programs and, technical assistance for organizational development change.

Recently, Ms. Haig participated in a three-year project designed to assess, evaluate, and integrate cultural competence within a public health institution for improvement of health disparities/outcomes among minority residents in the state of Rhode Island.

Ms. Haig received her BA from Potsdam College and has a Masters in Social Work from Rhode Island College. She is a member of the National Association of Social Workers, a member of the Association of Black Social Workers, the Association of Death Education and Counseling and a board member of the National Center for Death Education Academic Board. Ms. Haig serves as an advisory board member to New England AIDS Education Training Center and volunteers as a Health Advocate for a Health Connection Program. Ms. Haig also volunteers on several other advisory boards within the Providence Community. Currently she is a Special Guest Lecturer at Providence College in the Social Work Department.

Course Objectives

  • Define diversity and identify its’ various social dimensions.
  • Understand cultural competence and describe the framework for developing an inclusive workforce setting and the delivery of culturally relevant services.
  • Recognize personal, professional, and organizational barriers that may impede the integration process of cultural competence within their organization.
  • Identity managing diversity leadership skills and strategies for integrating and sustaining cultural competence within their organization.

Course Requirements

This is a four-week course, beginning on February 08, 2010. Requirements are:

  • Required on-line reading (one hour per week)
  • Completion of pre and post test
  • Completion of weekly homework assignments (one hour per week)
  • Participation in the weekly course forum
  • Completion of an on-line course evaluation

*Please note that there are no real time events associated with this course. Lessons will be posted on the class home page on Tuesday and responses are due the following Monday. With the exception of the first weeks lesson which will be posted Monday with the responses due the following Monday. Assignments can be accessed at the participant’s convenience.

A full refund is available up until February 16, 2010 after which there will be no refunds.


$60.00 Certification

  • This four-week course, which begins on February 08, 2010, has been approved by the National Association of Alcoholism and Drug Abuse Counselors (NAADAC) for 8 educational credits. It is being provided by the Brown Distance Learning program, which is accredited as a NAADAC Approved Education Provider (#000151).
  • This course meets the qualifications for 8 hours of continuing education credit for MFCC’s and/or LCSW’s as required by the California Board of Behavioral Sciences (PCE#1917).
  • This course is approved by the Connecticut Certification Board (CCB) for 8 Category 1 continuing education for Certified Alcohol and Drug Counselors (CADC’s). The CCB is an IC&RC affiliate.
  • The New York State OASAS does accept distance learning CEUs provided by institutions of higher learning for individuals pursuing or renewing a CASAC, CPP or CPS.

$80.00 Certification

  • This program is approved by the National Association of Social Workers (provider # 886514487) for 8 continuing education contact hours.

$100.00 Certification

  • This Brown Distance Learning Program workshop is approved by the American Psychological Association for 8 CE’s for psychologists.  The Brown Distance Learning Program maintains responsibility for this program and its content.

*Combined certificates are available upon request.

Certificates will be mailed within two weeks to participants in the program for its duration who submit all required materials.

Please contact your local certification board to verify reciprocity or acceptance of Brown Distance Learning contact hours.

To participate, you must have:

  • An E-mail address and the capacity to retrieve and send E-mail;
  • Access to World Wide Web (the following programs provide WWW access: Firefox, Safari, and Microsoft Explorer)
  • Internet Explorer 7.0 or higher is the preferred browser for Brown DLP online courses
  • The ability to navigate the World Wide Web
  • A basic understanding of how to use a computer and send and receive email


REGISTRATION DEADLINE: February 08, 2010 or when the course limit is reached.

To register for this course please log into your account or create your account then log into your account and click the Enroll in a New Course link at the bottom of your account page. On the Enrollment page select ‘465 Managing Diversity’ using the pull down menu and click on the enroll button. Having enrolled into the course you will be prompted for payment. You may make your payment online or by regular mail. To view payment information please use the payment policies.

For a list of current Brown University Distance Learning courses, please go to the following site:


Please Bookmark this site for future references. Course announcements will be made via the Brown University Online Course Announcement Listserve 6-8 weeks prior to the start of each course. If you would like to be subscribed to this list, please contact Monte Bryant, Program Administrator, at Monte Bryant, or (401) 863-6606.

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